Easy Returns:
Looking to return or exchange your product? It’s simple! You just need to raise a return request within 24 hours of delivery.
How to Raise a Return Request:
To initiate a return and receive your refund, please follow these steps:
- Contact Customer Service: Please email us at support@indowest.shop within 24 hours of receiving your product to start the return process.
- Provide Necessary Information: Provide your order number, product details, and the reason for the return.
- Receive Return Authorization: Our customer service team will issue you a Return Authorization number (RA).
- Repackage the Product: Carefully repackage the item in its original condition, including all accessories and packaging materials.
- Ship the Product Back: Use a shipping method that provides tracking information. Keep a copy of your shipping confirmation for your records.
Who Pays for Return Shipping?
- We offer a pick-up service for locations serviced by our logistics partners. Your return package will be collected within 2-5 business days from the request date.
- If pick-up is not available in your area, you can self-ship the products using a reliable courier after submitting your return request. Please ensure items are unused, unwashed, and have all tags intact.
Return Address: Mumbai, Maharashtra,India
Refund Process: Immediately after we receive and verify the condition of the returned product, we will issue a voucher code for the full value of the returned item (excluding shipping charges) for your next order.
Exchanges on Sale Products: Yes, products purchased during sales or offers are eligible for exchange. For further assistance, contact our customer support team at +91 89288 55674 or via WhatsApp.